Dear xxxxxx,
Thank you very much for contacting eBay in regards to your concern with the feedback that was left for item # xxxxxx. I understand that your buyer left you negative feedback after asking to cancel the transaction. First off I am very sorry to hear that you have had such issues with this buyer. It is my pleasure to help you with this today.
I have great news for you. I veriied that the buyer did ask you to cancel the transaction and accepted the cancel transaction so I was able to remove the feedback off of your account. The feedback could take up to 24 hours to show removed off of your account.
Thank you for allowing me to help you today. I hope you have a splendid day!
Sincerely,
Talia V.