May I ask you why the employee had submitted the TER with out of pocket expenses when actually he used the Ford USA corp. credit card? If there was a delay in viewing the credit card entries in concur (while submitting the TER# BR7JSS), then did the employee contact helpdesk or Citibank regarding the credit card charges?
Actually the employee should have waited for the credit card entry to hit in her concur screen. Before that we should not create out of pocket expense when we used the corp. card.
If the employee had waited for those transactions in her concur screen, then this issue wouldn’t have occurred.
To answer your question: yes, a non-reimbursable TER is required to clear them.
If you still require assistance, then please contact teradmin@ford.com since it is related to USA credit card charges.