May we inform you that your below guests were No Show last night. Due to we haven’t got any amendment or cancellation for this case. Therefore, the hotel reserved the rights to process one night of penalty charge.
We wondering for the rest 2 nights on 1 & 2 Sepember 2015, Do you need to keep the rooms for them or not ? Please let us know as soon as possible, because our rooms are very tight.
Your acknowledgement in acceptance of this matter by return for our reference would be very highly appreciated.
Should you require any further assistance or more information, please do not hesitate to contact us at any time.