Dear K Marie,
This is simply the wrong design from the get-go by IT. The design was supposed to have the front end for display & backend system do the calculation job. Somehow the decision was reversed.
The benefit to the bank : Correct system architecture where we can add other front-end without rework on the back-end.
Benefit to customers : None (make no difference from
CX standpoint)
Impacts on Business
- cost (
- timeline approx. 1.5 month delay ( dev-sit-uat)
- resource for rework both IT & Business