We’re reaching out to you about reservation 422823946 for Molly Edwards.
You had recently cancelled this reservation as a no-show in our shared Extranet system. The guest has since been in touch with us and let us know that the reservation was cancelled directly with your accommodation.
Please note that because the reservation was cancelled, no commission will be charged for this reservation.
Just for future reference, if a guest contacts you directly to cancel a reservation, please refer them to the Booking.com website. Alternatively, you can ask them to contact our Customer Service team.
Please feel free to contact us if you have any questions regarding this matter. We’re happy to offer assistance 24/7.