Regarding to your email as below , You can claim under your travel insurance policy for trip Cancellation.
Please kindly complete claim form in attach file and provide the following documents :
1. Medical certificate
2. Receipt for Ticket ,Hotel (The original one – you can send to us at the address below my signature)
The insurer will take approximately 20 days after receiving of all documents for claim process.
We are sorry to hear that but hope you get well soon.
Should you have any question,please feel free to contact us.
Look forward to hearing from you kha.