The item pool was then reviewed by a panel of marketing and human resources’
academics who were asked to evaluate the relevance, clarity, and conciseness of each of
the items and to point out some additional ways of tapping the construct. Consequently, a
pool of 45 items divided between four dimensions was generated for inclusion into the
survey instrument.
In addition, other questions were included in the questionnaire in order to understand
the differences between different employee categories such as (age, years of experience
and satisfaction level). The final questionnaire form included two sections; the first section
of the questionnaire was directed to collect data related to the profile of employees. The
second section of the questionnaire consisted of 45 statements distributed among four parts
in order to measure the degree of implementation using a five-point scale, anchored at
strongly agree and strongly disagree, with (1) indicating strongly agree for items that are
strongly implemented in the workplace and (5) strongly not agree for items that are
strongly not implemented in the workplace, while (3) denotes a neutral condition.