M-Government – the adoption of mobile technologies to support and
enhance government performance and foster a more connected society –
can help improve government performance and strengthen public good
governance provided that the emphasis is not placed on the “m”. Focus should
be indeed on the needs of the public sector and of the end-users, be these
citizens or businesses, to ensure that technology is exploited to reorganise the
way civil servants work and to meet the needs of citizens through improved
service delivery”.