Hi Ashish
Well noted your kind email !
All we are saying either you confirm that u have recieved payments either in India/ Thailand/ Dubai for the files handled by Thailand prior to arrival for non-credit agents or let India know they need to collect it for non credit agents before they get on tour !
IN the last 03 months a lot of non credit agents who booked directly with thailand got credit as nor did thailand follow up for payments nor did India. Hence if any office is processing bookings they will take ownership of payment collection.
Your mail is scary as ure telling us that u wont block services till payments not recieved - what happens when payment recieved & then ure services are not available ( traveltechie case - classic example) - doesnt work like this - u have to give agents a time limit to make payments & once they make go ahead n issue vouchers ( if payments made in india n dxb u need to confirm with the accounts team) if in Thailand u will conf with the thai accounts.
Last min bookings u will need to be very specific for non credit agents & letting them know they will need to pay & only then we will book & booking sub to availability ( in Short if you process a booking payment collection is also your responsibility)
Indian accounts will assist in payment collections as long as they have clear communications from respective offices - Changes in vouchers etc etc should not come to india - only final service voucher to be sent if u need them to collect payments.
Also we have a back office in india who are quoting - r u facing challenges with them? Im wondering why do we have an additional team in thailand quoting ?
Pls advise