Fig. 2 shows that 42.86% of the organizations that
implemented ISO 9001 in the IT sector reported
improvement of efficiency, 4.76% reported much higher
efficiency while the efficiency of 9.52% remained the same.
Fig. 3 shows that 38.10% of the organizations that
implemented ISO 9001 in the IT sector reported
improvement of productivity, 4.76% reported much higher
productivity while the productivity of 14.29% remained the
same.
Fig. 4 shows that improvement of information security of
the organizations that implemented ISO 9001 increased in
66.67% of organizations, 14.29% reported much higher
improvement while the improvement of 19.05% remained
the same.
Fig. 5 shows that customer/service users satisfaction of the
organizations that implemented ISO 9001 increased in
61.90% of organizations, 23.81% reported much higher
improvement while the improvement of 14.29% remained
the same.
It is significant that in neither organization had been no
deterioration by any of criteria.
The presented results show 75-80% of organizations that
have implemented ISO 9001 in the IT sector reported some
improvements in business. Although, our research shows
improvements didn’t produce very significant results, it can
help set some usable bearings for future research