The paper begins with a definition of KM, then discusses the need for effective KM practices, followed by an analysis of the driving and impeding forces that help and hinder proper deployment of KM strategies in e-commerce activities.
The second portion of the paper describes current approaches and implementation architectures being used by companies to integrate KM into their e-commerce activities.
In the final section, we offer a strategic perspective of KM, building on work done by Malhotra [4], with a discussion of the future of KM development