For the British and the Italians it is normal to interrupt the other speaker during the conversation.
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A special importance is attached to listening in Janpanese and Finnish cultures.
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One should interrupt and try to help speakers who may have difficulty in saying what they want to say.
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It is unusual for Americans and British to use first names early in a business relationship.
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It doesn't matter if you break certain social rules if it is clear that you are sensitive to other people.
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Etiquette is the critical point in using the telephone between different cultures.
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