Purchase information
Fare amount display
• If the fare amount differs from that shown during the purchase process, we will contact you by e-mail or telephone. This may occur due to fare revision, current exchange fluctuation or system error. We thank you for your understanding.
Type of ticket
• An e-ticket will be issued.
What is an e-ticket?
• An e-ticket is a ticket held electronically in JAL’s computer system in place of a paper ticket.
• Passengers should carry their e-ticket itinerary/receipt throughout their travel.
• As the e-ticket itinerary/receipt can easily be reissued, there is no concern about your ticket being lost or stolen.
Payment method
• Only credit card payment is accepted for online purchases. The following conditions apply.
When you have logged in to the web as a JAL Mileage Bank (JMB) member:
Credit cards of any of the travelers booked in the online reservation may be used. In addition, cards owned by third parties are also accepted for payment.
When you have NOT logged in to the web as a JMB member:
Only credit cards of one of the travelers booked in the online reservation are accepted. If JALCARD is to be used for payment, however, the cardholder may be any third party.
E-ticket delivery
• In some cases, we may contact you by telephone to confirm details of your request. We thank you in advance for your understanding.
• E-mail transmission may be delayed due to various circumstances.
• 1. Click the Finalize purchase button to complete the purchase and display the purchase complete page.
• 2. Within one hour, you will receive an e-mail confirming your purchase.
• 3. Print out the e-ticket itinerary/receipt contained in the e-mail.
Ticket delivery method
• The e-ticket itinerary/receipt will be sent by e-mail to the designated e-mail address. Print out the e-ticket itinerary/receipt and present it when checking in at the airport.
Receipt issuance
• A receipt is available by request. Please refer to the instructions provided in the Purchase Confirmation e-mail sent after purchase.