To fulfil the new public management approach the German National Library of
Science and Technology (TIB) has developed a strategy including a vision,
implemented the balanced scorecard (BSC) as its strategic management system,
plans yearly programme budgets based on cost and activity accounting, has carried
out customer as well as employee surveys, and is currently implementing a quality
management approach with process documentation and optimization. The TIB has
also implemented group-work and found partners with which to build long-term
cooperation.