There is an increasing awareness in organizations that investment in training could improve organizational performance in
terms of increased sales and productivity, enhanced product quality and market share,reduced turnover, employee absence and conflict (Huselid 1995; Martocchio & Baldwin 1997; Salas & Kozlowski, 2010). Gu and Siu’s (2009) research indicating a strong positive relationship between overall employee satisfaction and the level of training in the casino context is noteworthy. Also important is the fact that respondents in this study gave their employer a mediocre score on the training dimension. The authors go on to conclude