Previous research on online consumer behavior has mostly been confined to the perceived risk which is used to explain those
barriers for purchasing online. However, perceived benefit is another important factor which influences consumers’ decision
when shopping online. As a result, an integrated consumer online shopping decision-making model is developed which
contains three elements—Consumer, Product, and Web Site. This model proposed relative factors which influence the
consumers’ intention during the online shopping progress, and divided them into two different dimensions—mentally level
and material level. We tested those factors with surveys, from both online volunteers and offline paper surveys with more
than 200 samples. With the help of SEM, the experimental results show that the proposed model and method can be used to
analyze consumer’s online shopping decision-making process effectively.
Previous research on online consumer behavior has mostly been confined to the perceived risk which is used to explain thosebarriers for purchasing online. However, perceived benefit is another important factor which influences consumers’ decisionwhen shopping online. As a result, an integrated consumer online shopping decision-making model is developed whichcontains three elements—Consumer, Product, and Web Site. This model proposed relative factors which influence theconsumers’ intention during the online shopping progress, and divided them into two different dimensions—mentally leveland material level. We tested those factors with surveys, from both online volunteers and offline paper surveys with morethan 200 samples. With the help of SEM, the experimental results show that the proposed model and method can be used toanalyze consumer’s online shopping decision-making process effectively.
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