b. Social Factors
In social factors divide the factors into several specific
parts, such as consumer’s small group, family and social
roles and status.
Groups
Groups that have a direct influence and to which a person
belongs are called membership groups. In contrast reference
group serve as direct or indirect points of comparison or
reference in forming a person’s attitudes or behavior. People
often are influenced by reference group to which they do not
belong. Reference groups expose a person to new behaviors
and lifestyles, influence the person’s attitudes and
self-concept, and create pressures to conform that may
influence the person’s product and brand choices.
Family
Family is the most important consumer buying
organization in society and it has been researched
extensively. Husband-Wife involvement varies widely by
product category and by stage in buying process. Children
may have a strong influence on family buying decision for
everything from cellphone to restaurants to cars. Buying
decision of consumers are influenced by family’s decision,
especially in Asian where its culture to respect the elders and
taking their family a s their priority above all.
Roles and Status
A person belongs to many groups family, clubs and
organization, the person’s position in each group can be
defined in terms of both role and status. A role consists of the
activities people are expected to perform according to the
person around them. Each role carries status reflecting the
general esteem given to it by society. People usually choose
products appropriate to their roles and status.