Try and elaborate over each of these points. Also notice that some of these points have already been discussed and spoken about in the previous slides as well as previous trainings. This is a good opportunity to ask the class to explain what these points mean by grouping them and asking them to make presentations.
1. BE PROMPT AND ANSWER WITHIN 3 RINGS – CALLERS DON’T LIKE TO BE KEPT WAITING
2. DIVERT YOUR CALLS IF YOU ARE GOING TO BE AWAY FROM YOUR DESK FOR A PERIOD OF TIME.
3. ANSWER WITH A SMILE. IT COMES ACROSS IN YOUR VOICE MAKING YOU SOUND FRIENDLY AND POSITIVE
4. ON ANSWERING GIVE A VERBAL HANDSHAKE, ANNOUNCING THE COMPANY’S NAME AND DEPARTMENT AS WELL AS YOUR OWN.