b. Here are the sentences used in making an adjustment. Study the sentences and write O if the sentence is for the opening, A for apologizing, E for explaning the mistake, I for informing the mistake, I for informing the customer what is being done, S for solving the problem, or C for closing.
1…..Thank you for your letter of 21 January informing us that the shipment is delayed.
2…..The mistake was due to a fault’in one of our machines, which has now been corrected.
3…..A replacement for the faulty equipment was despatched to day.
4…..We really apologize for the delay in shipping this order.
5…..Your claim has been passed to our insurance company, who will get in touch with you soon.
6…. .Please accept our apologies for the delay.