1: " Good morning, sir. Did you sleep well?
2: " No, not really. I think there’s a problem with the air-conditioning in my room. It’s very noisy.
3. " I’m very sorry about that, sir. I’m surprised, because the system was checked last week
4. " Maybe it was, but could you send someone to look at it again?
6. " I’m afraid that’s not possible on a Sunday. Would you like me to find you another room for tonight?
7. " Let me check. Yes, Room 312 is free. That’s on the third floor.
8. " Is it the same price?
9. " No, it’s a ;little more, but we won’t ask you to pay the difference.
10. " Thank you. I appreciate that.
11. " You’re welcome. Can I send someone to move your luggage?
12. " No, that’s OK, thanks. I can manage.