Dear colleagues:
As our new company announces its quarterly financial results today, you’ll notice that our financials look very different from anything you’ve seen before – given that we have a full quarter of Diebold results combined with half a quarter of Nixdorf numbers. So while it’s important to absorb and understand our results, from our perspective there are really two key thoughts for you to take from the quarter.
First and foremost, the most important thing we did during the quarter was join together as a company – and we did so very well. We thank everyone who helped make a great “day 1” possible and especially want to recognize the various teams who put in countless hours to get our combination across the finish line. When we met with so many of you in kickoff sessions around the world, it was very encouraging to see how much stronger we are in each of our markets. Our solutions portfolio is better, everywhere we are. We knew this was going to be the case prior to our combination, but to see it face to face in our travels was very encouraging and exciting. We’re getting to know our new colleagues and are starting to figure out how to get things done in the new organization. So we’re off to a great start in this regard.
Most importantly, customers are super-excited with the solutions we’re bringing to the table. In fact, a recent research study said that over 90 percent of our customers intend to maintain or increase their business with Diebold Nixdorf moving forward. In addition, our broadened capabilities allow us to approach new prospects we hadn’t had the opportunity to connect with before.
Our coming out party at the Money 20/20 show last month in Las Vegas serves as a great proof point of why customers feel this way. We showcased several innovations that will capitalize on important future-looking trends in our industry, including cloud-based point-of-sale; solutions that address the software-driven marketplace with our Aevi subsidiary; big data analytics with our connected insights platform we are piloting with Banco Popular; and miniaturization and mobility with our extreme ATM concept. There’s a lot for us to feel good about as we look forward.
Secondly, while the previous quarter was all about getting our “sea legs,” the rest of the year needs to be dedicated to getting in front of customers. We know from looking at our markets that there are opportunities for us to win – and we also know we’ve left a few opportunities on the table. The good news we can take from this is that the market is growing. So our most vital focus through the rest of the year and beyond is to get out in front of the customer. We know they are excited. Now they need to hear from us.
We accomplished a lot of great work to come together during our first 90 days. But there’s no rest for the weary – and no time to wait for the next opportunity to come to us. Nothing will demonstrate the power of our new company better than a healthy order book. We are now one organization – and we have confidence in your ability to do what’s necessary for us to succeed.
Thank you for your continued commitment, and let’s close out the year strong!
Thank you,