Analyze your connection
Does something feel off with your meeting session? You can use the Preferences window to test your GoToMeeting connection before or during a session to find out for sure.
1. Open Preferences.
2. Click Connection in the left navigation.
3. Under "Test your GoToMeeting connection", click Test Connection.
4. Under "Test Results", you'll see one of the following messages:
Passed: You've established a connection.
Fail: You haven't established a connection. See Join Help and FAQs for troubleshooting info.
Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToMeeting. If you don't have a proxy, please check to see that you have the minimum system requirements.