V. CONCLUSION
In this paper, we have presented a customizable wireless
food ordering system with real-time feedback to customers.
Instead of using PDAs to interface with customers, we leverage
smart phones to provide necessary interfaces for customer to
view and order menu. With private login system, customers
can view and make order and receive updates in real-time and
collect receipts right from the smart phone itself. It allows
restaurant owners to manage orders from customers
instantaneously whenever he or she logged in into the system.
Our experience in developing CWOS-RTF shows the
capabilities of wireless communication and smart phone
technology in fulfilling and improving business management
and service delivery.
In the next phase, we will run CWOS-RTF on more
restaurants and customers to report on their acceptance.
Although current interface (New Order List) can be used by the
staff in the kitchen, the system can be further enhanced by
adding inventory management module for the kitchen staff.
Besides this, a module for remote delivery can be added for
bigger customer coverage. Finally, the system can be extended
to register and link multiple restaurants for more food and
beverage varieties to the customers.