Communication Skills
Communication itself is a complex subject, you may want to start by reading our page – What is Communication?
Interpersonal Skills are the skills we use when dealing with other people, for example we use both verbal and non-verbal communication techniques when engaged in face-to-face communications.
Listening skills are paramount to understanding and empathising with others, do you listen effectively? Do you fully understand the message being conveyed? Effective listening skills together with techniques such as clarification and reflection can help prevent misunderstanding. We can all work on improving our Interpersonal Communication Skills.