Fitzgerald,F scott(2009) said The HURIER Listening Questionnaire developed by Brownell (1990) and the Leadership Style Questionnaire (Northouse, 2001) were employed to assess perceived listening skill and leadership style. Participants consisted of 20 nurse leaders/managers working in a 475-bed, nonprofit, mid-Western medical center and 5 of their direct reports. The total sample, including leaders/managers and direct reports was 90 registered nurses. Sequential sampling was used to obtain direct report participants. Using the paired samples t test, comparisons of self-reported perceptions from nurse leaders/managers related to their listening skills and leadership style and perceptions of their direct reports yielded significant statistical differences. This research study also assessed possible relationships between age, education, presence of formal listening training, and length of years as a leader/manager and both listening skill and leadership style. Pearson r correlation and linear regression were employed for analysis. Number of years as a leader was negatively correlated with listening training. No significant findings emerged related to listening skill and the demographics.This study also assessed the percentage of registered nurses who had a formal course in listening during their initial nursing training programs
Heffes, Ellen M. Financial Executive (Jul/Aug 2009): 11 said Listening is a skill that can be learned, and more than 35 recent business studies indicated that it's a top skill needed for business success. Joe Takash, a career and performance-management coach and author of Results Through Relationships: Building Trust, Performance and Profit Through People, shares the following tips for becoming a better listener: 1. Practice silence. 2. Eliminate distractions. 3. Focus your attention. 4. Use the "repeat principle." 5. Empathize. 6. Ask good questions.
Kemp, Michael (Sep 2000) said Listening is crucial. It is critical in everyday social interaction. And, in the ever-competitive business world, it can make the difference between success and failure. The process of listening begins with the need to devote a certain amount of focused time to someone else. After setting aside mental distractions, begin by genuinely greeting the person. You can help move the conversation along by: nodding your head in agreement; maintaining eye contact, and; asking short, clarifying questions. More than anything else, be quiet. Do not interrupt. To test your listening skills, repeat out loud the essence of your