The last box is where you are aiming for as an organisation. Your staff instinctively share knowledges and learning before, during and after any event is the norm there don't pick up the telephone and ask a consultant for advice managing knowledge has become second nature. This is unconscious competence. At this stage the knowledge the knowledge is tacit . You have to be questioned to consider how you do it BP hasn't arrived here yet, certainly not across all cf its business units it remains our aspiration.