2/2/16 Hello Sutachinee, I followed up with Quality Manager. The manager indicated the standard lot for this product is PM0191. The lab standard is however, not available for sampling to the customer. The manager also emphasized it is completely impossible for the complaint batch and the standard batch to be the same batch and noted that they would not be able to provide any drawdowns cards unless the drawdown is where your customer is having the concern. We have not heard back from you concerning earlier questions from 1/12/16. Can we close this record out?
1/12/16 In an earlier communication, you indicated the customer's standard lot was the same as the complaint lot? Can you verify this? Our senior Manager of QA indicates that the Standard lot should not be the same as he lot being compared. The only picture sent to us for the investigation was that of 3 samples of powder on a white surface and against a mirror. Did the customer do drawdowns to compare or just a color comparison of the powder samples?
2/2/16 Hello Sutachinee, I followed up with Quality Manager. The manager indicated the standard lot for this product is PM0191. The lab standard is however, not available for sampling to the customer. The manager also emphasized it is completely impossible for the complaint batch and the standard batch to be the same batch and noted that they would not be able to provide any drawdowns cards unless the drawdown is where your customer is having the concern. We have not heard back from you concerning earlier questions from 1/12/16. Can we close this record out?
1/12/16 In an earlier communication, you indicated the customer's standard lot was the same as the complaint lot? Can you verify this? Our senior Manager of QA indicates that the Standard lot should not be the same as he lot being compared. The only picture sent to us for the investigation was that of 3 samples of powder on a white surface and against a mirror. Did the customer do drawdowns to compare or just a color comparison of the powder samples?