Enhanced hotel security
Recent incidents have made many veteran travelers realize the need for beefed up security systems including intensive
baggage checking, arms/metal/explosive detectors, in-depth guest check-in identification protocol, and security cameras.
Does this add up to an unpleasant guest experience? Many guests and frequent travelers do not feel so. And most are
appreciative of the enhanced security measures.
Much like air travelers arriving at an airport, lodging guests need to be reassured of safety and security in a hotel. The
hotels have to plan and design convenient security and surety processes which will make its guests feel secure and
comfortable. More and more hotel guests are slowly welcoming information technology interventions in the hotels which
make a guest’s stay a pleasant and comfortable experience. The guests have tasted service excellence when their
expectations have been exceeded many times during their hotel stays. Similarly, as threats of potential terrorism become
more unpredictable, guests will welcome and appreciate innovative safety and security initiatives.
To handle crisis management, hotels must share its building information, including blue prints, with the police and fire
departments. Management must train and test hotel staff constantly to ensure high vigilance and rapid responsiveness