Dear Mr. Aman,
Greetings from The Ecotel Bangkok.
Regarding your guest room 326 and 328, the guests walked in to the hotel and the hotel informed about our walk-in rate at THB 1,800 net per room per night include breakfast. Guest agreed to stay 1 night with us.
At the same day, Sing Tour sent booking to the hotel for the period of 12-15 November 2016.
Sing Tour now requests the hotel to refund to the guest.
Please do understand that you send booking after guest check in, so the hotel have to charge at the walk-in rate, which is a general practice. After the hotel received booking from Sing Tour, we can adjust the rate to be as per contract rate.
Therefore, for this case, we cannot refund money to the guest.
Kindly understand.
Thank you and best regards, Kabkaew-Front Office Manager