listening is a communication technique that requires the listener to understand, interpret, and evaluate what they hear. strengthening cooperation, and fostering understanding.
When interacting. They may be distracted, thinking about other things, or thinking about what they are going to say next. Active listening is a structured way of listening and responding to others, focusing attention on the speaker. Suspending one's own frame of reference, suspending judgment and avoiding other internal mental activities are important to fully attend to the speaker