It is an integral part of airport operations and all care and caution must be observed during boarding. While the layout of the boarding gate at each airport is different, staff should always carry out the boarding procedures in a smooth and orderly manner to avoid any inconvenience to passengers.
Safety and security must always come first and it is important that an aircraft can be dispatched only when we are 100% confident that all passengers and their baggage on board are reconciled.
Baggage of passengers who fail to board the aircraft must be offloaded immediately and the necessary steps taken to ensure that the missing passenger’s bags are offloaded, before the aircraft is allowed to depart.