In this study aim to obtain behavioral patterns of library users that enable more efficient management of customer relations and continued improvement in the quality of services offered by libraries. Bibliomining is becoming an important tool for supporting library management’s decision making processes.
to implementation of bibliomining to the library
data warehousing as a tool to assist library management in making decision and to bridge
this gap and presents the application of clustering methods on real data from a digital library to obtain behavioral patterns of representative users for customer relationship management process.