Retire
Approval
Mandatory status before being Retired. The article is sent for approval pending its retirement.
Retired The article is no longer relevant for use but remains searchable.
Closed
Version
An earlier version of an article that is not searchable. This status is automatically assigned when a new
article version is created and becomes Published.
Cancelled The article is no longer usable or searchable, however, it is not deleted from the database. Cancelled
status is displayed as an item on the Status drop-down list to Knowledge Admin users
only. Administrators can also filter for cancelled articles in the KM Console. For more information, see
. This status can be set from any other status (for example, Draft). TheAssigning visibility groups
exception to this rule is that Published articles can never be promoted directly to Cancelled status, and
Knowledge Users must first send a Cancellation Request for approval. For more information, see
.Sending cancellation requests
Retire
Approval
Mandatory status before being Retired. The article is sent for approval pending its retirement.
Retired The article is no longer relevant for use but remains searchable.
Closed
Version
An earlier version of an article that is not searchable. This status is automatically assigned when a new
article version is created and becomes Published.
Cancelled The article is no longer usable or searchable, however, it is not deleted from the database. Cancelled
status is displayed as an item on the Status drop-down list to Knowledge Admin users
only. Administrators can also filter for cancelled articles in the KM Console. For more information, see
. This status can be set from any other status (for example, Draft). TheAssigning visibility groups
exception to this rule is that Published articles can never be promoted directly to Cancelled status, and
Knowledge Users must first send a Cancellation Request for approval. For more information, see
.Sending cancellation requests
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