3. What educational qualifications do you have and/or training at work? How
have these helped in your career?
I completed Housekeeping Management, Front Office, Hospitality Sales and
Marketing through long distance learning and at school after work. I also took
some in-house courses such as “Leading and Motivating”, “Breakthrough
Standards Performance”, “Handling Guest Complaints”, “Energizing and
Empowering Employees” and much more.
The hotel offers various courses ranging from technical skills to managing
through in-house training. We also have training through a web based system
which everyone can use to access the database for learning. These training tools
are very useful as they assist me to be better in my career.