upon arriving at their local post office, however, they were forced to wait in line for 20 minutes because there appeared to be only one person behind the counter, and then were told that they would have to register their complaint at the post office where originally lodged the request to have their mail redirected.Maree was furious and pulled her copy of the form out if her bag to show the clerk. She then noticed that their new address had been written in incorrectly. "oh well", said the clerk, "this is clearly you fault. There is nothing I can do help. You'd better fill out another from." Maree stormed out with Tony in tow, unsure of what to do next but decidedly unhappy about had occurred.