Starbucks is catering its products to three different customer groups: kids and teens, young
adults, and adults (25-40 years). The company’s primary market comprises men and women
between 25 and 40 years. They account for almost half (49%) of its total business sales.
13
This age group perceives Starbucks as a status symbol. For them, beverages and Starbucks’
merchandise is hip and contemporary and perfectly relates with their relatively high income,
professional career, and urban lifestyle. The long-term experience with Starbucks turns this
age group into frequent visitors and loyal customers.
Young adults comprise the age group of 18 to 24 year old customers. About 40 percent of
total sales can be contributed to this group.14 Starbucks positions itself as a place where
college students can hang out, work on their assignments, and meet people. Wi-Fi access,
contemporary store design, and “cool” music help to retain young adults and eventually turn
them into regular customers. Beverages and food products are perceived as cool and
merchandise as hip and must-have.
Although Starbucks is not catering directly to kids (high calorie and caffeine products), about
two percent of sales can be attributed to customers age 13 to 17. While kids usually
accompany their parents (passiveness), teens use Starbucks as a place to hang out with
friends. They usually order non-caffeine beverages and foods because of how it tastes.
Starbucks is catering its products to three different customer groups: kids and teens, youngadults, and adults (25-40 years). The company’s primary market comprises men and womenbetween 25 and 40 years. They account for almost half (49%) of its total business sales.13This age group perceives Starbucks as a status symbol. For them, beverages and Starbucks’merchandise is hip and contemporary and perfectly relates with their relatively high income,professional career, and urban lifestyle. The long-term experience with Starbucks turns thisage group into frequent visitors and loyal customers.Young adults comprise the age group of 18 to 24 year old customers. About 40 percent oftotal sales can be contributed to this group.14 Starbucks positions itself as a place wherecollege students can hang out, work on their assignments, and meet people. Wi-Fi access,contemporary store design, and “cool” music help to retain young adults and eventually turnthem into regular customers. Beverages and food products are perceived as cool andmerchandise as hip and must-have.Although Starbucks is not catering directly to kids (high calorie and caffeine products), abouttwo percent of sales can be attributed to customers age 13 to 17. While kids usuallyaccompany their parents (passiveness), teens use Starbucks as a place to hang out withfriends. They usually order non-caffeine beverages and foods because of how it tastes.
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