SCOOT CONDITIONS OF CARRIAGE
PREFACE
It’s very important to Scoot that the Conditions of Carriage governing our relationship are clear and understood. We therefore strongly encourage you to read this document and to seek any necessary clarification from us prior to making your purchase. Further information can be found on our website www.flyscoot.com or by calling our guest Call Centre. Please note that, upon completing the purchase process, you will be deemed to have read, understood and accepted these Conditions of Carriage.
CONTENTS
1. Definitions
2. Application
3. Travel Preparation / Guest Information
4. Fares / Fees
5. Booking / Payment
6. Baggage
7. Check-in / Boarding
8. Refusal of Carriage / Denied Boarding
9. Schedule Change / Disruption
10. Arrival / Post-flight
11. Refunds
12. Guest Responsibility
13. Scoot Liabilities
14. Your Claims
1 – DEFINITIONS
Accompanying Guest means a paying passenger of at least eighteen (18) years of age, who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance and supervision as required for the guest they are accompanying.
Airline Designator Code means the two characters or three letters that identify particular air carriers. Scoot’s code is TZ.
Authorised Agent means a sales agent or airport operations agent who has been appointed by Scoot to represent Scoot in the sale of air passenger transportation on Scoot flights and/ or handle airport operations such as check-in and baggage services.
Baggage means your personal property accompanying you on your trip. It consists of both your Checked Baggage and Cabin Baggage.
Baggage Allowance means the amount of Cabin Baggage and Checked Baggage you’re allowed to take on Scoot operated flights without additional charge.
Baggage Identification Tag means the numbered baggage document issued to you that corresponds to the tag attached to each item of Checked Baggage.
Booking (otherwise known as electronic ticket) means the details held in Scoot’s Reservations system that describes your travel itinerary and particulars.
Booking Reference means the reference issued by us or our Authorised Agent which identifies the Booking you have made with us.
Cabin Baggage (sometimes referred to as carry-on or unchecked baggage) means the baggage you may take into the cabin of the aircraft. Please be aware of the allowable Cabin Baggage weight, dimensions and contents stipulated in these Conditions.
Call Centre means the telephone contact center operated by Scoot to facilitate telephone Bookings and enquiries. The telephone numbers are listed at www.flyscoot.com.
Carrier means an air carrier or airline.
Check-In-Deadline means the time specified by the airline by which you must have completed check-in and received your boarding pass. Please be aware that guests presenting for check-in after this deadline will not be allowed to board and, depending on the conditions applicable for the Fare Product purchased, may forfeit their ticket without refund, at Scoot’s sole discretion.
Last Updated: 8 June 2016
Checked Baggage means that part of your Baggage, including any excess baggage, which Scoot has taken into its custody for carriage in the hold of the aircraft and for which Scoot has issued a Baggage Identification Tag.
Conditions of Carriage or Conditions means these General Conditions of Carriage and includes the conditions of contract or terms and conditions of carriage as set out in your Itinerary and Receipt.
Convention means whichever of the following apply:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (the Warsaw Convention);
The Warsaw Convention as amended at The Hague on 28 September 1955;
The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975);
The Guadalajara Supplementary Convention (1961);
The Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Montreal 28 May 1999 (the Montreal Convention);
Any other applicable protocols or conventions and any enabling legislation.
Fare Product describes the bundle of products and services. Scoot offers a range of Fare Products comprising, at the most simple, air transportation for a single person between two specified cities, to more complex Fare Products that include products and/or services before, during and/or after flight.
Fare Rules means the terms and conditions applicable to your Booking. Fare Rules can differ between Fare Products, and can be found at www.flyscoot.com.
Fees Chart means the current list of all fees assessed by Scoot. Fees Chart can be found at www.flyscoot.com.
Guest, you, your, yourself means any person with a Booking who is to be carried, or who is carried, on an aircraft except members of the crew.
Guests of Size means a Guest who is unable to lower both armrests whilst sitting in a se