The Planning phase is the most crucial step in creating a successful system, during this phase you decide exactly what you want to do and the problems you’re trying to solve, by:
Defining the problems, the objectives and the resources such as personnel and costs.
Studying the ability of proposing alternative solutions after meeting with clients, suppliers, consultants and employees.
Studying how to make your product better than your competitors’.
After analyzing this data you will have three choices: develop a new system, improve the current system or leave the system as it is.