An expansion of world economics has been an important force that has driven business and industries, where to
be more competitive; this has meant that employees, who are also consumers, spend more time at work earning the
income to spend on goods and services and as a result consumer behavior has been changing. Consumer behavior
can be defined as consumers’ actions of purchasing goods and services for household and individual uses in order to
satisfy their basic needs, where the individuals are involved in the process of making decision and exchanging
money for goods and services (Serirat et al, 2000). Analyzing consumer behavior is to investigate the consumers’
pattern of purchasing, consuming, and using, both at an individual and organizational levels of consumers. In order
to comprehend the main characteristics of demand, selecting, purchasing and consuming, and to examine
antecedents of consumer satisfaction, it is vital to understand their behavior. Marketing strategies are the result of
the consumer behavior’s investigations, which assist marketers in satisfying consumers. The 5Ws and 1H including
who, what, where, when, why and how, were designed to investigate the 7 characteristics regarding consumer
behavior and to analyze potential responsive marketing strategies for distribution and promotion. Product mix, goods. Price means a value that will purchase a finite quantity, weight, or other measure of a good or service
(Santiwong, 1997). Pricing depends on the firm’s average cost and on the customer’s perceived value of the product
in comparison to his or her perceived value of competing products. Thus, a strategic decision on pricing should
place a consideration on 1) customers’ higher level of acceptance of product value rather than the price itself; 2)
costs and other expenses; 3) market competition; and 4) other factors. Place or channel of distribution composes the
systematic activities of product launching and distributing from sources of production to sources of consumption.
Place consists of 2 parts: 1) channel of distribution, meaning the path through which goods and services travel from
the vendor to the consumer or payments for those products to travel from the consumer to the vendor, thus producer,
intermediaries and consumers all play in this process; and 2) market logistics, meaning activities involved in moving
goods from the vendor to the consumer, thus this process concerns transportation, storage, warehousing and
inventory management. Lastly, promotion is defined as an act of using several different types of communication in
exchanging information between sellers and buyers in order to create positive attitudes and buying behavior, to
support marketing goals. Communication can be done through personal and non- personal selling, and integrated
marketing communication. Advertising, personal selling, sales promotion, publicity and public relations and direct
marketing including online marketing are the 5 aspects of the promotional mix.
An expansion of world economics has been an important force that has driven business and industries, where tobe more competitive; this has meant that employees, who are also consumers, spend more time at work earning theincome to spend on goods and services and as a result consumer behavior has been changing. Consumer behaviorcan be defined as consumers’ actions of purchasing goods and services for household and individual uses in order tosatisfy their basic needs, where the individuals are involved in the process of making decision and exchangingmoney for goods and services (Serirat et al, 2000). Analyzing consumer behavior is to investigate the consumers’pattern of purchasing, consuming, and using, both at an individual and organizational levels of consumers. In orderto comprehend the main characteristics of demand, selecting, purchasing and consuming, and to examineantecedents of consumer satisfaction, it is vital to understand their behavior. Marketing strategies are the result ofthe consumer behavior’s investigations, which assist marketers in satisfying consumers. The 5Ws and 1H includingwho, what, where, when, why and how, were designed to investigate the 7 characteristics regarding consumerbehavior and to analyze potential responsive marketing strategies for distribution and promotion. Product mix, goods. Price means a value that will purchase a finite quantity, weight, or other measure of a good or service(Santiwong, 1997). Pricing depends on the firm’s average cost and on the customer’s perceived value of the productin comparison to his or her perceived value of competing products. Thus, a strategic decision on pricing shouldplace a consideration on 1) customers’ higher level of acceptance of product value rather than the price itself; 2)costs and other expenses; 3) market competition; and 4) other factors. Place or channel of distribution composes thesystematic activities of product launching and distributing from sources of production to sources of consumption.Place consists of 2 parts: 1) channel of distribution, meaning the path through which goods and services travel fromthe vendor to the consumer or payments for those products to travel from the consumer to the vendor, thus producer,intermediaries and consumers all play in this process; and 2) market logistics, meaning activities involved in movinggoods from the vendor to the consumer, thus this process concerns transportation, storage, warehousing andinventory management. Lastly, promotion is defined as an act of using several different types of communication inexchanging information between sellers and buyers in order to create positive attitudes and buying behavior, tosupport marketing goals. Communication can be done through personal and non- personal selling, and integratedmarketing communication. Advertising, personal selling, sales promotion, publicity and public relations and directmarketing including online marketing are the 5 aspects of the promotional mix.
การแปล กรุณารอสักครู่..
