To be truly effective, a company should integrate its CSR strategy throughout its value chain, not
just into support activities, such as recycling. For example, it could use an ethical supply chain, make
products sustainably, reduce the environmental impact of production processes and plan for end-of-life
product management. These tactics would allow a business to make a credible statement based on
measurable results rather than general CSR messages.
Communication with clients is crucial. Successful marketing efforts will focus on concrete results of CSR
actions and target the broadest spectrum of consumers. Although a multi-channel approach is vital,
some studies have shown that placing these messages directly on the product packaging is the most
effective way to gain a customer’s attention.