Self-printed luggage tags, automated baggage drop and e-gate facilities for visitors are among the new services planned for Hamad International Airport (HIA) as it struggles to operate beyond its capacity.
This week, airport officials said they are testing out “smart” technology that would make everything from check-in to boarding entirely self-service.
This would “improve efficiency” and cut waiting times, officials announced yesterday.
However, it is unclear how the new features would help with passenger complaints about long waiting times at immigration and at passport control in transit.