Hi John Demlor
Thank you for your purchase.
Sorry to hear that the product is broken.
We guarantee 100% buyer satisfaction.
So, it is our responsible. We have sent you fully refund for $ ... . Please check your paypal account at "view all my transaction".
Please keep the products as complimentary.
We will improve our shipping process. So, we will do it better in the future.
We do apologize for your inconvenience.
By the way, we have sent you feedback revision request to your account. Please revise your feedback from Negative to positive feedback. Thank you in advance.
If you have any inquiries, please kindly let us know.
Have a nice day.
Best regards,
Suwan Tasmakorn