Encouraging and facilitating the sharing of tacit knowledge isn’t easy. Despite the fact that companies have spent billions on software and other technology for knowledge management, there is some indication that knowledge sharing has fallen short of managers’ goals. For instance, 60 percent of employees surveyed by a Harris poll said work was often duplicated in their organizations because people were unaware of one another’s work. Fifty-four percent said their companies missed opportunities to innovate because of poor collaboration and information sharing, and 51 percent said managers regularly made poor decisions because employee knowledge isn’t effectively tapped