1. VW team had experience not enough to loading the paper roll.
2. VW had not equipment for protection paper roll same as Tetra Pak such as air bag and plastic/rope strap
3. QC and Production VW did not check paper roll all pallets which IW found that paper roll 1 pallet had not paper cover on the top.
4. Folklift drivers did not carfully during transfer and loading paper roll.