Differences between
Service and Product Design
1. Products are generally tangible, services intangible
2. Services are created and delivered at the same
time
3. Services cannot be inventoried
4. Services are highly visible to consumers
5. Some services have low barriers to entry and exit
6. Location is often important to service design, with
convenience as a major factor
7. Service systems range from those with little or no
customer contact to those that have a very high
degree of customer contact
8. Demand variability alternately creates waiting lines
or idle service resources