While according to Key Informant 2, the SQA-Analyst, both right Vendor Support and right IT infrastructure are
mandatory for a successful ERP implementation:
‘...according to the requirement of the project, you need right infrastructure and right kind of support from
consultants or external vendors. It is something which is mandatory for the project survival; and to keep project
on track. [A] project needs certain specific kind of infrastructure and if you are unable to provide resources,
essential tools or techniques than the project will not go anywhere.’