1. the bar code is from us ,but the projection screen is not form us ,please check with your clients .
2.all screen case from us is heptagonal,but your clents photo is hexagon. please check the attached file .
3.all screen case of ES250 has 2 screw ,but your clients photo has no screw.
4. we proceed all ES250 screen with IR/RF remore control,but your clients photo is manual operation. please find the red sign .
5.please check with your clients as soon as possible ,if the screen is from haining Prima or Huinuo,we will give refund ,but your clients send us the other factory photo.
hope you can help us to explain it .