161 CKNOWLEDGEMENTS OF ORDERS When a customer orders merchandise from your firm, he needs to know whether his order has been received and when he can expect shipment. Consequently most firms establish that an acknowledgement be sent as an ct of courtesy which tells the byer that his order has been received. is appreciated and being processed. Besides, it also confirms the order by listing the merchandise which will be shipped. This permits the buyer to check the list and inform the seller if any conflict exists between what has been ordered and what will be shipped. @@ I. Acknowledgement of orders which Can Be Filled For steady customers in most cases, an acknowledgement form is a duplicate of which the invoice is sent out. It is an inexpensive, accurate and efficient method because it lists the merchandise so the buyer may check it. Some companies send a printed form letter or postcard to steady customers. But a short letter stating when delivery may be expected is better and helps to create goodwill.