Response TSR Stephanie B. via Email 12/08/2015 03:21 PM
Greetings emofficial,
Unfortunately without valid account information we can not assist with a recovery of an account. We require that you know the email address, the account name as well as the answer to the security question. If you do not have this information you will need to check your records and contact us back with this information. Account security is the responsibility of the account owner. Remembering the account login information and email address keeping the password and email address updated and correct is also the responsibility of the account creator and owner. This also includes password protection, running virus checks, disabling file sharing, or any other means to safe guard the account and computers security. For security reasons, we are unable to address your account issues without first verifying your identity. Please respond with all of the following information:
- Your Real Name:
- Username:
- Name on Credit Card:
- The last 4 digits of the Credit Card used on the account:
- Full Billing Address:
- Current answer to security question: (Where were you born?)
- Email Address:
Please keep the format above. This will enable us to process your request more efficiently. Thank you for your patience.
Answer Title: Need help recovering account: Start Here
Answer Link: http://help.daybreakgames.com/app/answers/detail/a_id/37735
Answer Title: Account Security Policy
Answer Link: http://help.daybreakgames.com/app/answers/detail/a_id/28977