Now with the use of the property management systems these tasks, especially in the areas of reservation recording, filing, retrieving, reporting and modifying. Retentions as always charged as per the cancellation or No-Show policies mentioned on the reservation confirmation letter.
Guest often makes non- guaranteed booking rather than guaranteed reservation when they make the hotel reservation. This will avoid attracting any retention charges if they are not able to make to hotel. These optional booking are released by the hotel automatically on the cut off date or hour mentioned by the hotel at the time of booking the reservation. But situations can come that make it impossible for a guest to arrive on time. Eg:- Flight delayed, weather conditions, official issues etc.
Frequent and experienced travellers call the hotel to change their non-guaranteed reservation to guaranteed because they know that the non- guaranteed reservation may be cancelled by the hotel without any further notice as per the reservation agreement.
Retentions are charged to the guest’s credit card which was provided at the time of reservation or will be adjusted against the advance payment which was paid at the time of guaranteeing the booking. And a retention letter is also send to the guest regarding the retention charges.
Now with the use of the property management systems these tasks, especially in the areas of reservation recording, filing, retrieving, reporting and modifying. Retentions as always charged as per the cancellation or No-Show policies mentioned on the reservation confirmation letter.Guest often makes non- guaranteed booking rather than guaranteed reservation when they make the hotel reservation. This will avoid attracting any retention charges if they are not able to make to hotel. These optional booking are released by the hotel automatically on the cut off date or hour mentioned by the hotel at the time of booking the reservation. But situations can come that make it impossible for a guest to arrive on time. Eg:- Flight delayed, weather conditions, official issues etc.Frequent and experienced travellers call the hotel to change their non-guaranteed reservation to guaranteed because they know that the non- guaranteed reservation may be cancelled by the hotel without any further notice as per the reservation agreement.Retentions are charged to the guest’s credit card which was provided at the time of reservation or will be adjusted against the advance payment which was paid at the time of guaranteeing the booking. And a retention letter is also send to the guest regarding the retention charges.
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